Tribunal Support Officer Job Description (18 Feb 2020)

  • Interested in a career in administrative law?
  • Are you a customer service champion?
  • Do you want to be hands-on in helping people?
  • Would you like to have a career pathway?

If you answered yes to any of the above, then this could be just the job for you.

We have recently created a brand-new national team of Tribunal Support Officers to carry out initial case management of appeals we receive on non-domestic rating and council tax (valuation, liability and reduction). Based out of two offices, Doncaster and London, this team will provide excellent customer service and be front line in dealing with queries from our users and support our tribunal clerks and tribunal members.

You will have excellent administrative skills and have the ability to explain jargon in plain English. You will have excellent organisational skills and the ability to prioritise your work and balance conflicting tasks whilst maintaining high delivery standards.

This is a development opportunity for talented and ambitious individuals who want to excel in what they do. In return we offer career progression and a competitive salary based on office location (£21,166 to £23,836 in Doncaster and £24,780 70 £27,450 in London), rising to a maximum of £22,021 in Doncaster and £25,635 in London upon successful completion of the IRRV Technician examination, which we will sponsor and support you to achieve.

To apply for this role, email or contact Heena Shah on 0207 426 3900.

Join our Clerking team at the Valuation Tribunal Service
The Valuation Tribunal Service (VTS) administers non-domestic rating and council tax appeals and provides general procedural advice on these matters. We are looking to recruit highly motivated and enthusiastic individuals that can rise to the ever-changing challenges that face a service delivery organisation in the provision of accurate technical and procedural advice to our users.

Working under pressure is a key requirement as you will case manage a number of appeals, actively managing the parties involved and then attending hearings to act as clerk and provide advice to the Tribunal panel. Travel is also a requirement as our tribunal hearing venues are located across England, for which you will receive expenses. You must be a confident individual with excellent organisational, time management and customer care skills, in addition to high level communication and interpersonal skills.

Ideally you will already be qualified or part-qualified with the professional examinations of the Institute of Rating, Revenue and Valuation (IRRV). If not, the successful candidates will be expected to commit to study to achieve the IRRV Technician qualification ideally within a 2-year period or at least to have made sufficient and significant progress in that time.

We offer a competitive salary ranging from £26,525 to £42,427 dependent on achieving the full corporate IRRV qualification for London based staff and £22,911 to £38,813 if based elsewhere (again dependent on achieving the full corporate IRRV qualification). We will consider home-based working for those applicants with excellent knowledge in all areas of our work. We also offer membership of the Local Government Pension Scheme and 25 days annual leave, which starts from 1 April each year.

To apply please contact Heena Shah on 0207 426 3900 or email


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